She said she heard about a case, for example, in which a school board member walked into a building and couldn't get anyone to make eye contact. Wade also discusses five dimensions of customer care:. Wade added, and "how to apologize when you are at fault or just feel the need. Among the strategies Connecticut office staff members learned at one of Dr.
Wade's seminars was the importance of acknowledging people when they come in, even if you can't help with their question. Also, use the time while parents are waiting to make a good impression. Sarasota School District staff members are encouraged to talk to waiting parents about the experience of their child's teacher: Jones; she or he is a very strong writing instructor.
Reshaping customer service attitudes also can be fun. More than 1, FREE lessons. PD content to get you through the day. Download without a subscription. Receive timely lesson ideas and PD tips. Receive timely lesson ideas and PD tips Thank you for subscribing to the Educationworld.
Classroom Problem Solver Dr. Schools Offering Service With A Smile Greetings, smiles, and eye contact may be standard customer-service training in the retail industry, but now it is moving into schools as well. Customer Service Tips See the article at the end of this story for some customer service tips from school administrators.
Sally Wade, director of the Florida Partnership for Family Involvement in Education , which offers customer-service training for school employees.
They can't be isolated in the community. We're going through great changes today; in order for change to occur, relationships have to be improved.
The attitude has to come from leadership. Wade also discusses five dimensions of customer care: Article by Ellen R. Trending Icebreakers Volume 5: It's time to make a fresh start. You've done some summer reading on classroom management, and you're eager to try out some new ideas. You've learned from past mistakes, and you look forward this year to avoiding those mistakes.
Most fun of all, the opening days of school are an opportunity to get to know a whole new group of kids! What will you do during those first few days of school? What activities might you do to help you get to know your new students? What activities will help students get to know you and one another? For the last three years, Education World has presented a new group of getting-to-know-you ideas -- or icebreakers -- for those first days of school.
Here are 19 ideas -- ideas tried and tested by Education World readers -- to help develop classroom camaraderie during the opening days of school. Opening-Day Letter Still looking for more ideas? Don't forget our archive of more than icebreaker activities. Write a letter to your students. In that letter, introduce yourself to students. Tell them about your hopes for the new school year and some of the fun things you'll be doing in class.
In addition, tell students a few personal things about yourself; for example, your likes and dislikes, what you did over the summer, and your hobbies. Ask questions throughout the letter. You might ask what students like most about school, what they did during the summer, what their goals for the new school year are, or what they are really good at.
In your letter, be sure to model the correct parts of a friendly letter! On the first day of school, display your letter on an overhead projector. Then pass each student a sheet of nice stationery. Have the students write return letters to you.
In this letter, they will need to answer some of your questions and tell you about themselves. This is a great way to get to know each other in a personal way!
Mail the letter to students before school starts, and enclose a sheet of stationery for kids to write you back. Each piece should have a matching piece of the same length. There should be enough pieces so that each student will have one.
Then give each student one piece of string, and challenge each student to find the other student who has a string of the same length. After students find their matches, they can take turns introducing themselves to one another.
You can provide a list of questions to help students "break the ice," or students can come up with their own. You might extend the activity by having each student introduce his or her partner to the class. Give each student a slip of paper with the name of an animal on it. Then give students instructions for the activity: They must locate the other members of their animal group by imitating that animal's sound only. No talking is allowed. The students might hesitate initially, but that hesitation soon gives way to a cacophony of sound as the kids moo, snort, and giggle their way into groups.
The end result is that students have found their way into their homerooms or advisory groups for the school year, and the initial barriers to good teamwork have already been broken. Hold a large ball of yarn. Start by telling the students something about yourself. Then roll the ball of yarn to a student without letting go of the end of the yarn. The student who gets the ball of yarn tells his or her name and something good about himself or herself. Then the student rolls the yarn to somebody else, holding on to the strand of yarn.
Soon students have created a giant web. After everyone has spoken, you and all the students stand up, continuing to hold the yarn. Start a discussion of how this activity relates to the idea of teamwork -- for example, the students need to work together and not let others down. To drive home your point about teamwork, have one student drop his or her strand of yarn; that will demonstrate to students how the web weakens if the class isn't working together. Questions might include the following: What is your name?
Where were you born? How many brothers or sisters do you have? What are their names? Do you have any pets? Tell students to write those questions on a piece of paper and to add to that paper five more questions they could ask someone they don't know. Pair students, and have each student interview his or her partner and record the responses.
Then have each student use the interview responses to write a "dictionary definition" of his or her partner to include in a Student Dictionary. You might model this activity by creating a sample dictionary definition about yourself. Born in Riverside, California. No brothers or sisters. Have students bring in small pictures of themselves to paste next to their entries in the Student Dictionary. Bind the definitions into a book, and display it at back-to-school night.
Ask each student to write a brief description of his or her physical characteristics on one index card and his or her name on the other. Physical characteristics usually do not include clothing, but if you teach the primary grades, you might allow students to include clothing in their descriptions. Put all the physical characteristic index cards in a shoe box, mix them up, and distribute one card to each student, making sure that no student gets his or her own card.
Give students ten minutes to search for the person who fits the description on the card they hold. There is no talking during this activity, but students can walk around the room. At the end of the activity, tell students to write on the card the name of the student who best matches the description.
Then have students share their results. How many students guessed correctly? Patricia McHugh, John W. Set up a circle of chairs with one less chair than the number of students in the class. Play music as the students circle around the chairs. When the music stops, the students must sit in a seat. Unlike the traditional game, the person without a seat is not out. Instead, someone must make room for that person. Then remove another seat and start the music again.
The kids end up on one another's laps and sharing chairs! You can play this game outside, and you can end it whenever you wish. Afterward, stress the teamwork and cooperation the game took, and how students needed to accept one another to be successful.
Reinforce that idea by repeating this game throughout the year. Danielle Weston, Willard School, Sanford, Maine Hands-On Activity Have students begin this activity by listing at least 25 words that describe them and the things they like. No sentences allowed, just words! Then ask each student to use a dark pen to trace the pattern of his or her hand with the fingers spread apart. Provide another sheet of paper that the student can place on top of the tracing.
Because the tracing was done with a dark pen, the outline should be visible on the sheet below. Direct students to use the outlines as guides and to write their words around it. Provide students a variety of different colored pencils or markers to use as they write. Then invite students to share their work with the class.
They might cut out the hand outlines and mount them on construction paper so you can display the hands for open house. Challenge each parent to identify his or her child's hand. Then provide each student with five different-colored paper strips.
Have each student write a different talent on separate paper strips, then create a mini paper chain with the strips by linking the five talents together.
As students complete their mini chains, use extra strips of paper to link the mini chains together to create one long class chain. Have students stand and hold the growing chain as you link the pieces together.
Once the entire chain is constructed and linked, lead a discussion about what the chain demonstrates -- for example, all the students have talents; all the students have things they do well; together, the students have many talents; if they work together, classmates can accomplish anything; the class is stronger when students work together than when individual students work on their own.
Hang the chain in the room as a constant reminder to students of the talents they possess and the benefits of teamwork. Your school librarian might have a discard pile you can draw from. Invite students to search through the magazines for pictures, words, or anything else that might be used to describe them. Then use an overhead projector or another source of bright light to create a silhouette of each student's profile; have each student sit in front of the light source as you or another student traces the outline of the silhouette on a sheet of by inch paper taped to the wall.
Have students cut out their silhouettes, then fill them with a collage of pictures and words that express their identity. Then give each student an opportunity to share his or her silhouette with the group and talk about why he or she chose some of the elements in the collage.
Post the silhouettes to create a sense of "our homeroom. You can use such cards to gather other information too, such as school schedule, why the student signed up for the class, whether the student has a part-time job, and whether he or she has access to the Internet at home. As a final bit of information, ask the student to write a headline that best describes him or her! This headline might be a quote, a familiar expression, or anything else.
When students finish filling out the cards, give a little quiz. Then read aloud the headlines one at a time. Ask students to write the name of the person they think each headline best describes. Who got the highest score? It seems as if parents are contacted only if there is a problem with students. At the end of each grading period, use the home address information to send a postcard to a handful of parents to inform them about how well their child is doing.
This might take a little time, but it is greatly appreciated! Pop Quiz Ahead of time, write a series of getting-to-know-you questions on slips of paper -- one question to a slip.
You can repeat some of the questions. Then fold up the slips, and tuck each slip inside a different balloon. Blow up the balloons. Give each student a balloon, and let students take turns popping their balloons and answering the questions inside. Contributor Unknown Fact or Fib?
This is a good activity for determining your students' note-taking abilities. Tell students that you are going to share some information about yourself. They'll learn about some of your background, hobbies, and interests from the second oral "biography" that you will present.
Suggest that students take notes; as you speak, they should record what they think are the most important facts you share. Get great discounts today! Get the secrets to CX success plus tips on how to deal with common roadblocks and how to use maturity modeling to know where to focus your attention.
Customers expect an effortless, connected experience. Business leaders want to see a return from CX investments. Learn how successfully optimizing and connecting service processes to provide a superior customer experience can be the foundation for continued CX momentum and executive support. Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.
Stop Blaming the Help. Step into the branch of the future. What to Track and Why. Using Personas to Define Customer Service. Customer service conversation killers. Learn from the Best: Important Business Lessons for Marketplace Owners. What is the future of Enterprise Mobility Management. Humans and Robots Should Work in Harmony. Please enter your comment!
Please enter your name here. You have entered an incorrect email address! Customer service conversation killers Niamh Reed - September 14, Bob Apollo - September 14, The Five Habits of Legendary Customer-Centric Companies Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses:
Customer Service Lessons and Worksheets. Teach and learn basic customer service and related business principles. Here students learn an introduction to customer service and the various related terminology and vocabulary.
Aiding Customer Service Teaching or Training. Aiding Customer Service Teaching or Training. Resources. Customer Services. 10 customer reviews. Author: Created by martincarter. Preview. This resource has been created for the new OCR Cambridge Nationals in Enterprise and Marketing. It is for Unit R - The exam unit/5(10).
Customer Service is the part of a business’s activities that is concerned with meeting customer’s needs as fully as possible. The activities and tasks in this lesson resource will help students to apply their knowledge and understanding about 3/5(1). Free customer service resources dedicated to help small businesses delight their customers and build customer loyalty.
Customer Service Training Games and Activities Five Free Customers Service Training Games. The following are five free customer service training games that we have used with clients during our customer service courses for more than a decade.. We frequently receive requests for training ideas from organizations wishing to develop their own customer service programs. Attn: Customer Service N. Fairway Drive Vernon Hills, IL Frequently Asked Questions. Find answers to your most frequently asked questions. Teacher Resources. Article Products. Enter 2 Win! Keyword Searches. Back to School eCatalog. Drop Items. Simple Technology. Intervention.